The digital revolution has transformed the communication landscape into a hybrid online-offline environment. Although increasing complexity does pose new challenges for practitioners and scholars, the literature also lacks theoretical and empirical analysis of managerial and organizational issues regarding online and offline integration within integrated marketing communication (IMC). This study aims to provide an initial contribution to this field from a business perspective. First, we provide a definition and empirical analysis of the key managerial and organizational issues and approaches adopted by senior managers to tackle the challenge of online and offline integration. Second, we propose a conceptual framework that offers a holistic view of implementation modalities of offline and online integration, as well as the achievable outcomes and barriers to such implementation.

Managerial and organizational perspectives on online-offline integration within integrated marketing communication. Toward a holistic conceptual framework / Vernuccio, Maria; Cesareo, Ludovica; Pastore, Alberto; Kitchen Philip, J.. - In: INTERNATIONAL JOURNAL OF ADVERTISING. - ISSN 0265-0487. - 41:3(2022), pp. 519-540. [10.1080/02650487.2021.1897432]

Managerial and organizational perspectives on online-offline integration within integrated marketing communication. Toward a holistic conceptual framework

Vernuccio Maria
Primo
;
Pastore Alberto
Penultimo
;
2022

Abstract

The digital revolution has transformed the communication landscape into a hybrid online-offline environment. Although increasing complexity does pose new challenges for practitioners and scholars, the literature also lacks theoretical and empirical analysis of managerial and organizational issues regarding online and offline integration within integrated marketing communication (IMC). This study aims to provide an initial contribution to this field from a business perspective. First, we provide a definition and empirical analysis of the key managerial and organizational issues and approaches adopted by senior managers to tackle the challenge of online and offline integration. Second, we propose a conceptual framework that offers a holistic view of implementation modalities of offline and online integration, as well as the achievable outcomes and barriers to such implementation.
2022
digital revolution; integrated marketing communication; online and offline integration; managerial and organizational issues; exploratory factor analysis; non-hierarchical cluster analysis
01 Pubblicazione su rivista::01a Articolo in rivista
Managerial and organizational perspectives on online-offline integration within integrated marketing communication. Toward a holistic conceptual framework / Vernuccio, Maria; Cesareo, Ludovica; Pastore, Alberto; Kitchen Philip, J.. - In: INTERNATIONAL JOURNAL OF ADVERTISING. - ISSN 0265-0487. - 41:3(2022), pp. 519-540. [10.1080/02650487.2021.1897432]
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11573/1533574
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