Drawing on a set of workplace interaction corpora, both dyadic and multiparty, we present three narrative forms departing from the established notion of storytelling. These have been called Rewindings, collaborative reconstructions of yet-unknown past events; Fictions, the creation of imaginary scenes; and Templates, condensed versions of experience providing information on unexpected outcomes or controversial occurrences. Without denying specificity to narrative discourse, we extend its definition here to the displacement of the described actions. We propose that, similarly to what is done in other social and human sciences, conversational studies ought to take into consideration the description of events that are not fully known at the onset of narration and that are partially or entirely suggested by the narrators. The study also contributes to the field of workplace studies, providing an illustration of the functioning of distributed cognition and situated knowledge by showing how narrative is a collaborative enterprise facilitating problem solving and the dissemination of competence. © 2008 by Walter de Gruyter GmbH & Co. KG.

Narratives in the workplace: Facts, fictions, and canonicity / Fasulo, Alessandra; Zucchermaglio, Cristina. - In: TEXT & TALK. - ISSN 1860-7330. - STAMPA. - 28:3(2008), pp. 351-376. [10.1515/text.2008.017]

Narratives in the workplace: Facts, fictions, and canonicity

FASULO, Alessandra;ZUCCHERMAGLIO, Cristina
2008

Abstract

Drawing on a set of workplace interaction corpora, both dyadic and multiparty, we present three narrative forms departing from the established notion of storytelling. These have been called Rewindings, collaborative reconstructions of yet-unknown past events; Fictions, the creation of imaginary scenes; and Templates, condensed versions of experience providing information on unexpected outcomes or controversial occurrences. Without denying specificity to narrative discourse, we extend its definition here to the displacement of the described actions. We propose that, similarly to what is done in other social and human sciences, conversational studies ought to take into consideration the description of events that are not fully known at the onset of narration and that are partially or entirely suggested by the narrators. The study also contributes to the field of workplace studies, providing an illustration of the functioning of distributed cognition and situated knowledge by showing how narrative is a collaborative enterprise facilitating problem solving and the dissemination of competence. © 2008 by Walter de Gruyter GmbH & Co. KG.
2008
canonicity; conversational narrative; expert knowledge; fictional narrative; participation structure; workplace interaction
01 Pubblicazione su rivista::01a Articolo in rivista
Narratives in the workplace: Facts, fictions, and canonicity / Fasulo, Alessandra; Zucchermaglio, Cristina. - In: TEXT & TALK. - ISSN 1860-7330. - STAMPA. - 28:3(2008), pp. 351-376. [10.1515/text.2008.017]
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11573/70908
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