Program Management Office of Strategic Programs in Telecom Italia

The Program Management Office (PMO) provides project managers with a proven methodology, automated tools and a training program for an effective management of the activities in order to achieve the expected benefits. The PMO helps projects to overcome critical issues, especially the cross-functional ones. The analysis is focused on the study of Telecom Italia PMO structure in order to show how a great enterprise is able to manage strate- gic projects across the organization. The PMO is responsible for monitoring the strategic projects that are most relevant for Tele- com Italia Top Management, ensuring a synthetic representation and continuous progress re- porting of the activities. This paper aims to identify all organizational elements that characterize the program management function and also describes the tools used to manage the content and to obtain an integrated view of the projects portfolio. The strategic projects are actually includ- ed in a dashboard through which information about all the elements that describe the project can be obtained, seen as a set of activities, team work, performance indicators, critical issues, and risks that may appear in single form or aggregate. Aim of this paper is to evaluate the impact of PMO on the success of strategic projects of Telecom Italia