The study has investigated the comparison of job burnout and interpersonal strain levels among (a) health care operators, (b1) productive settings employees, and, within the latter, (b2) call centre agents. Results yield support to the role of social interaction associated to different type of organizational settings, and related jobs, in explaining job burnout. Levels of exhaustion of call centre operators, even higher as compared to healthcare colleagues, suggest the importance of further research on interpersonal factors and management of emotions. Implications for interventions are discussed
Job burnout in healthcare settings and productive organizations: Are call centres the most burnout? / Petitta, Laura; Manno, S.; Rinaldi, A.. - (2010). (Intervento presentato al convegno 27th International Congress od Applied Psychology tenutosi a Melbourne, Australia nel 11-16 Luglio).
Job burnout in healthcare settings and productive organizations: Are call centres the most burnout?
PETITTA, LAURA;
2010
Abstract
The study has investigated the comparison of job burnout and interpersonal strain levels among (a) health care operators, (b1) productive settings employees, and, within the latter, (b2) call centre agents. Results yield support to the role of social interaction associated to different type of organizational settings, and related jobs, in explaining job burnout. Levels of exhaustion of call centre operators, even higher as compared to healthcare colleagues, suggest the importance of further research on interpersonal factors and management of emotions. Implications for interventions are discussedI documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
