Digital resources to promote individualization processes at university level: the role played by the integration between automatic scaffolding and expert scaffolding.

This paper reports the results of a study focused on the use of a digital resource designed to promote individualization processes at the university level. The aim of the study was to investigate the interaction between a group of university students enrolled in the first year of a Master’s Degree in Management Engineering and the digital resource, with the support of an expert tutor. Specifically, these interactions were analyzed to examine the integration and interplay between the automatic digital scaffolding provided by the digital resource and the scaffolding provided by the expert to help the students overcome the moments of impasse they encountered while solving a series of tasks focused on probability. The analysis we conducted allowed us to highlight the key role of the expert in reinforcing the individualization tools provided by the digital resource.