Reflexivity and Emotion at Work: A Systematic Review

Reflexivity is a metacognitive process traditionally applied to tasks and actions. Although emotions are a significant component of work life, the application of reflexivity to the emotional domain has received limited attention. This study addresses this gap by critically reviewing empirical evidence on reflexivity and emotions, aiming to understand this relationship and its outcomes in the workplace. A systematic literature review on Scopus and PsycINFO identified 722 records resulting in a final sample of 15 studies that met the PICO inclusion criteria and were included. These studies were analyzed according to recursively developed criteria. The findings showed that reflexivity affects emotions by considering them as the application domain; emotions, in turn, can trigger reflexivity. The outcomes of this relationship concern organizational learning and the workers’ role and identity. This relationship was more frequently investigated in high-emotion professional contexts and with a focus on specific professional roles. Due to the limited number of studies, the findings cannot be generalized. However, this study helps to define the role of reflexivity as a metacognitive competence applicable to emotions. Developing reflexivity within professional and organizational settings may help professionals regulate their own and others’ emotions by learning to detect, make sense of, and question critical emotional episodes.