A Public Service Logic perspective applied to health and social welfare services provided to the elderly: the case of the VIII Municipality of Rome

With the increase of the elderly population, it is necessary to ensure effective and efficient delivery of health and welfare services to this group of people and to be able to meet their requirements. In this scenario, Public Administration plays a key role in providing support and helping to reduce the burden on the hospitals. By adopting a Public Service Logic perspective on a single case study, the aim of this research is to understand how the integration of resources occurs and to identify the key areas of value creation and where improvements are needed. In the preliminary results, an initial mapping of processes is presented, which provides an understanding of what services are provided, how they are accessed, how they are delivered and who are the key players in this process. This work has significant implications, both theoretical and managerial.