“Outrageous” Diplomacy: Investigating the Russian Ministry of Foreign Affairs on Twitter

Diplomacy is traditionally associated with politeness and civility. As a fundamental element of international relations, diplomacy is rooted in professional skills and codified practices. By moving diplomacy to online platforms, diplomatic statements have been accelerated, sometimes resulting in aggressiveness. The purpose of this paper is to identify outrage in diplomatic communication. Outrage can be defined as uncivil expressions evoking emotion in the audience. This concept is examined based on the tweets produced by the Russian Foreign Ministry account between 1 December 2021, and 24 April 2022 (total: 2485 tweets). Based on the framework proposed by Berry, Jeffrey M., and Sara Sobieraj (2014. The Outrage Industry: Political Opinion Media and The New Incivility. Oxford: Oxford University Press), qualitative analysis identifies 370 outrageous tweets. Frame analysis shows how outrage acts as a narrative tool for activating (self-)representational devices. Moreover, outrage influences the diplomatic tone, international actors’ characterisation, and international institutions’ delegitimization.