Predicting the value of product service-systems for potential future implementers: results from multiple industrial case studies

The great impact played by Product/Service-Systems (PSS) on industry and academia can be motivated by the need for modernizing business models, carrying out internal companies' reconfiguration, enhancing environmental sustainability. Despite the large number of objectives pursued by PSS, sparks of criticism have recently emerged, as well as the results ensuing from PSS adoption have not been rigorously assessed. In particular, the authors highlight a lack of quantitative analysis concerning the service aspects of PSS and hurdles in service modeling and evaluation. The paper's objective is to contribute in this field by individuating factors, advantages and disadvantages that are not directly measurable in monetary terms by companies. This kind of assessment might result crucial, as the implementation of PSS-oriented strategies require a not negligible amount of commitment, besides propensity to risk. A first activity was carried out thanks to a pilot group of firms that have not implemented any PSS initiative so far, which have been exposed to business reconfiguration scenarios underpinning PSS. A model for generalizing pros and cons of future PSS implementation has been subsequently experimented by a larger group of industrial organizations. Such a model has represented the backbone for the creation of a tentative quantitative estimation tool, which assesses and forecasts the added value of services featured by the introduction of PSS and hence represents a candidate criterion for undertaking decisions concerning the implementation of PSS strategies. The paper clarifies which assumptions are introduced in order to achieve this result.