Modelli e spunti per la rendicontazione sociale delle biblioteche pubbliche

This paper is focused on the value of social accountability in public libraries. After a previous work centred on Italian situation, with this one we've tried to understand the state of social accountability in American public libraries and to compare it with the Italian one. During this work we've found a new interesting initiative from the Public Libraries Association: the Project Outcome that is based on the importance of the evaluation of libraries' impact starting from the users and on their involvement to define the real value of a public library in its context.