Economic performance and well being in call center operators

Introduction. Many studies highlight that workers showing high well-being prove high job performance, but it is unknown whether economic performance affects psychological well-being. This study is aimed to analyze the relationships between economic performance and well-being in call center operators. Method. Forty-nine telephone operators, engaged in the sale of credit cards, were required to fill in questionnaires assessing the following dimensions: Well-being, Alexithymia, Coping, Psychopathological symptoms, and Self-declared Economic performance. Results. Results show that workers with low Economic performance have moderate levels of Self-Acceptance and Positive Interpersonal Relationships and high levels of Psychopathological Symptoms. Conclusions. Though these results are preliminary, given the limited number of participants, they indicate that a low economic performance is associated with a reduced psychological well-being of operators, which is reflected in poor self-acceptance, in lower positive interpersonal relationships, in the presence of distress and psychological symptoms.