Workers engaging in Organizational Citizenship Behaviour (OCB) can benefit colleagues, organization and stakeholders. Such behavior is vital to the efficacy of health care organizations as they can have a positive effect on the quality of care and users' satisfaction. Therefore, it is important to assess such behaviour with a valid and reliable instrument.
[Nurses and Organizational Citizenship Behavior: contribution to the Italian validation of the Podsakoff et al. scale] / Zaghini, F; Biagioli, Valentina; Prandi, Cesarina; Fida, Roberta; Sili, Alessandro. - In: LA MEDICINA DEL LAVORO. - ISSN 0025-7818. - STAMPA. - 106:6(2015), p. 460-71.
[Nurses and Organizational Citizenship Behavior: contribution to the Italian validation of the Podsakoff et al. scale]
FIDA, Roberta;SILI, ALESSANDRO
2015
Abstract
Workers engaging in Organizational Citizenship Behaviour (OCB) can benefit colleagues, organization and stakeholders. Such behavior is vital to the efficacy of health care organizations as they can have a positive effect on the quality of care and users' satisfaction. Therefore, it is important to assess such behaviour with a valid and reliable instrument.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
