Nurses have to manage their emotions and the expression of emotion to perform best care, and their behaviours pass through emotional labour (EL). However, EL seems to be an under-appreciated aspect of caring work and there is no synthetic portrait of literature about EL in the nursing profession. This review was conducted to synthesise and to critically analyse the literature in the nursing field related to EL. Twenty-seven papers were included and analysed with a narrative approach, where two main themes were found: EL strategies and EL antecedents and consequences. Hence, EL is a multidimensional, complex concept and it represents a nursing competence to provide the best care. Moreover, nurses have a high awareness of EL as a professional competence, which is a fundamental element to balance engagement with an appropriate degree of detachment to accomplish tasks for best practice, and to provide high-quality patient care

What do we know about emotional labour in nursing? A narrative review / Badolamenti, Sondra; Sili, Alessandro; Caruso, Rosario; Fida, Roberta. - In: BRITISH JOURNAL OF NURSING. - ISSN 0966-0461. - STAMPA. - 26:1(2017), pp. 48-55. [10.12968/bjon.2017.26.1.48]

What do we know about emotional labour in nursing? A narrative review

SILI, ALESSANDRO;FIDA, Roberta
2017

Abstract

Nurses have to manage their emotions and the expression of emotion to perform best care, and their behaviours pass through emotional labour (EL). However, EL seems to be an under-appreciated aspect of caring work and there is no synthetic portrait of literature about EL in the nursing profession. This review was conducted to synthesise and to critically analyse the literature in the nursing field related to EL. Twenty-seven papers were included and analysed with a narrative approach, where two main themes were found: EL strategies and EL antecedents and consequences. Hence, EL is a multidimensional, complex concept and it represents a nursing competence to provide the best care. Moreover, nurses have a high awareness of EL as a professional competence, which is a fundamental element to balance engagement with an appropriate degree of detachment to accomplish tasks for best practice, and to provide high-quality patient care
2017
deep acting; emotion work; emotional labour; nursing; surface acting
01 Pubblicazione su rivista::01a Articolo in rivista
What do we know about emotional labour in nursing? A narrative review / Badolamenti, Sondra; Sili, Alessandro; Caruso, Rosario; Fida, Roberta. - In: BRITISH JOURNAL OF NURSING. - ISSN 0966-0461. - STAMPA. - 26:1(2017), pp. 48-55. [10.12968/bjon.2017.26.1.48]
File allegati a questo prodotto
File Dimensione Formato  
Badolamenti_what_2017.pdf

solo gestori archivio

Tipologia: Versione editoriale (versione pubblicata con il layout dell'editore)
Licenza: Tutti i diritti riservati (All rights reserved)
Dimensione 1.21 MB
Formato Adobe PDF
1.21 MB Adobe PDF   Contatta l'autore

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11573/950239
Citazioni
  • ???jsp.display-item.citation.pmc??? 4
  • Scopus 49
  • ???jsp.display-item.citation.isi??? ND
social impact