Il capitale relazionale: il ruolo della fiducia

In the last twenty years, studies on the enterprise’s intangible assets have increased dramatically. In particular, inside invisible asset held by the enterprise, moving from identification of intellectual capital, it is possible to recognize the importance of trust resource, which acts as a guarantee in the enterprises relationships with the external environment. This paper aims to analyze and to define the asset “trust”, since the origin of the concept, going on the classification and identification of the types of trust relationships. In this view, the trust resource is a determinants of relational capital and the value creation for the enterprise is conditioned by ownership and exploitation of intellectual capital, including relational capital, held by each enterprise's system. The research question therefore is: What is trust? How can it be defined?