Qualità e policies formative. Analisi di un caso di studio sulla valutazione e monitoraggio nel sistema di istruzione scolastica

The proposal talks about the quality assurance through the description of the quality system for monitoring and evaluation to educational policies. It was planned and tested by Sapienza for public administration in 2011. The European framework is the transparency system of the EQF through the identification of standard criteria. The proposal is focused on the description of the system structure, that is composed by 4 dimensions of quality: promised one, delivered, evaluated and expected. During the experimentation, sociological tools and methods of research have been used to analyse the quality and have been translated in digital mechanisms. These last can be considered the innovation to test new digital systems for the self-assessment of the learning outcomes and the accountability through ICT.