User profile based Quality of Experience

The Quality of Experience (QoE) is a subjective measure of the quality experienced by an user with respect to a service or a class of services. This measure takes into account a pervasive and holistic evaluation of the service as a whole. It typically differs from objective and structured measure of quality parameters subject to a service provider’s control. In this paper we consider the problem of identifying general behavioural profiles with respect to a generic service starting from raw data describing the user’s feedback in different circumstances. The aim is that of analyzing these profiles in order to recognize what are the most influencing components for QoE.