The paper presents a comprehensive taxonomy for the Facility Management (FM) service sector and a definition of Facility Management to enable a comparison among the different outsourced service companies. The existing taxonomies within the literature available were inadequate for strategic research purposes. The proposed framework provides a correct and complete positioning of the different outsourced services. Furthermore, the authors propose an evolution of the managerial approach for the FM companies, the Open Facility Management. This approach comes from a research conducted in the Italian FM industry and suggests the service operation management as a conceptual and practical framework.
A taxonomy of the outsourced services industry: towards a definition of facility management / De Toni, A. F.; Fornasier, A.; Nonino, Fabio. - 1:(2006), pp. 1101-1110. (Intervento presentato al convegno 13th International EurOMA Conference tenutosi a Glasgow nel 2006).
A taxonomy of the outsourced services industry: towards a definition of facility management
NONINO, FABIO
2006
Abstract
The paper presents a comprehensive taxonomy for the Facility Management (FM) service sector and a definition of Facility Management to enable a comparison among the different outsourced service companies. The existing taxonomies within the literature available were inadequate for strategic research purposes. The proposed framework provides a correct and complete positioning of the different outsourced services. Furthermore, the authors propose an evolution of the managerial approach for the FM companies, the Open Facility Management. This approach comes from a research conducted in the Italian FM industry and suggests the service operation management as a conceptual and practical framework.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
