Artful processes are informal processes typically carried out by those people whose work is mental rather than physical (managers, professors, researchers, engineers, etc.), the so called "knowledge workers". In this paper we propose the MailOfMine approach, to automatically build, on top of a collection of email messages, a set of workflow models that represent the artful processes laying behind the knowledge workers activities. © 2012 IFIP International Federation for Information Processing.

MailOfMine - Analyzing mail messages for mining artful collaborative processes / DI CICCIO, Claudio; Mecella, Massimo; Scannapieco, Monica; Zardetto, Diego; Catarci, Tiziana. - 116:(2012), pp. 55-81. (Intervento presentato al convegno 1st International Symposium on Data-Driven Process Discovery and Analysis, SIMPDA 2011 tenutosi a Campione d’Italia, Italy nel 29 June 2011 through 1 July 2011) [10.1007/978-3-642-34044-4_4].

MailOfMine - Analyzing mail messages for mining artful collaborative processes

DI CICCIO, Claudio;MECELLA, Massimo;SCANNAPIECO, Monica;ZARDETTO, DIEGO;CATARCI, Tiziana
2012

Abstract

Artful processes are informal processes typically carried out by those people whose work is mental rather than physical (managers, professors, researchers, engineers, etc.), the so called "knowledge workers". In this paper we propose the MailOfMine approach, to automatically build, on top of a collection of email messages, a set of workflow models that represent the artful processes laying behind the knowledge workers activities. © 2012 IFIP International Federation for Information Processing.
2012
1st International Symposium on Data-Driven Process Discovery and Analysis, SIMPDA 2011
knowledge workers; email analysis; process mining; visual representation of processes; object matching; declarative workflows; artful processes
04 Pubblicazione in atti di convegno::04b Atto di convegno in volume
MailOfMine - Analyzing mail messages for mining artful collaborative processes / DI CICCIO, Claudio; Mecella, Massimo; Scannapieco, Monica; Zardetto, Diego; Catarci, Tiziana. - 116:(2012), pp. 55-81. (Intervento presentato al convegno 1st International Symposium on Data-Driven Process Discovery and Analysis, SIMPDA 2011 tenutosi a Campione d’Italia, Italy nel 29 June 2011 through 1 July 2011) [10.1007/978-3-642-34044-4_4].
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