Simulation model of catering service management for aerial transport

Air transport today can increase its competitiveness focusing on improving secondary activities, such as on board and ground handling services. Among them, catering service (meal preparation and on board setting up), is now having more and more importance. These services are commonly outsourced to catering companies that have to respect first of all strict contractual requirements with the Air Companies and on the other hand many security, safety and hygienic bonds. The research has as analysis object an optimization of catering service management for aerial transport by a simulation model. The results obtained are carried out from a collaboration with a company working in Rome "Leonardo Da Vinci" international hub and were used to choose which are the best practices for the service, in particular for the response to last minute events.