The digitalisation of the italian public sector aims to simplify the complex of relationship among Public Authorities (PAs) and between PA and its customers (citizens or businesses) exploiting the potentialities of integration, inter-connectivity and multi-channel approaches offered by new technologies. the high complexity due to the PA national competence and to the different users involved imposes an "IT governance" approch: in this context the strategic decisions concerning the IT investments cannot be left to the case or simply delegated to the IS department discretio; they need a strategic direction able to ensure homogeneity and coordination at a national level. IT governance satisfies this requirement since it imposes formalised planning models that can be referenced by all Local PAs (LPAs) involved in the implementing phase as warranty oh homogeneity and integration. These models do not only refer to the strategic plannig: they also allow the systematic use of performance estimation methods for a fast analysis of the strategic designs' implemantation e.e. analysis of the components' answers involved in the innovation process. this paper evaluates the adequacy of the estimation approach adopted by the italian PA to highlight the cause and effect relations among the strategic components and the Criticall Success Factos (CSFs) that should be under control. Therefore , the actual PA control parameters will be showed the comparison between tha actual control values and the expected ones will highlight that the IT governance approach has not been adopted by the italian PA yet, although all the circumstances evidence that it should be.

Shortcomings in evaluating IT governance in the Italian Public Sector

CAVALLO, Anna
2006

Abstract

The digitalisation of the italian public sector aims to simplify the complex of relationship among Public Authorities (PAs) and between PA and its customers (citizens or businesses) exploiting the potentialities of integration, inter-connectivity and multi-channel approaches offered by new technologies. the high complexity due to the PA national competence and to the different users involved imposes an "IT governance" approch: in this context the strategic decisions concerning the IT investments cannot be left to the case or simply delegated to the IS department discretio; they need a strategic direction able to ensure homogeneity and coordination at a national level. IT governance satisfies this requirement since it imposes formalised planning models that can be referenced by all Local PAs (LPAs) involved in the implementing phase as warranty oh homogeneity and integration. These models do not only refer to the strategic plannig: they also allow the systematic use of performance estimation methods for a fast analysis of the strategic designs' implemantation e.e. analysis of the components' answers involved in the innovation process. this paper evaluates the adequacy of the estimation approach adopted by the italian PA to highlight the cause and effect relations among the strategic components and the Criticall Success Factos (CSFs) that should be under control. Therefore , the actual PA control parameters will be showed the comparison between tha actual control values and the expected ones will highlight that the IT governance approach has not been adopted by the italian PA yet, although all the circumstances evidence that it should be.
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Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/11573/206033
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