Gender-Aware Business Process Management

Business processes have been widely addressed by the research community in the last 25 years. Researchers and practitioners have developed methods and software for facilitating modelling, their analysis, and reengineering. However, the intersection of business process management with gender equity has received limited attention. This paper addresses this gap by first posing key research questions about these interwoven themes for future research activities. We then outline foundational principles for gender-aware business process management. Next, we discuss how existing methodologies and technologies can be used to transition from gender-blind to gender-aware business process management. In detail, we discuss possible enhancement of modelling techniques, process mining, and video-surveillance. Finally, we propose a methodology for evaluating whether a business process within an enterprise is gender-aware. If it is not, our methodology provides a structured approach for rethinking and reengineering the process to incorporate gender-aware principles.