Real Estate Sales and “Customer Satisfaction”: Assessing Transparency of Market Advising

The paper start describing the change of relationship between the evolution of real estate market, housing services, and economic crisis due to the covid pandemic event. Looking more in detail housing and hosting services we can discover the evolution of concept of home-service as the reference point for a different number of activity. In the same time the housing services, considered as a facility for external city users changed their characters and relevance. The transition of urban costumes from the pre-pandemic era to the post pandemic ones generated new use values as a consequence of new costumes. The use of the networks for communicating and collaborating from home instead that from offices and clerk’s workplaces changed office attitudes, but in the same time reduced the usefulness provided by housing stocks addicted to guest foreign city user. The paper describes the evolution of the interpretation of role of housing services, and the consequent change of use-values, in a city that is characterized by the presence of many guests workers, that use housing services by renting flats that have been unused in the most recent years, in the pandemic era, that compelled renters to become travellers