Bridging the Digital Divide in Telehealth: exploring Technological Acceptance and User Experience across Silent Generation, Baby Boomers, and Generation X

Digital-Health has emerged as a transformative force in healthcare delivery, yet disparities in its adoption persist across various age groups. This study investigates how the Silent Generation, Baby Boomers, and Generation X engage with digital health services, aiming to bridge the digital divide and enhance User Experience (UX). Through qualitative research involving 26 semi-structured interviews with individuals from these age groups, the study identifies specific challenges and opportunities they encounter with a focus on telehealth. The results reveal key barriers to adoption and highlight strategies to enhance the user experience. The findings offer actionable recommendations for optimizing accessibility and usability, providing novel insights into the challenges and opportunities inherent in the design and delivery of new digital-health services with a focus on telehealth. This research contributes original perspectives on how to bridge the digital divide in telehealth, with implications for practitioners and future research in the field.