Implementing a PSS approach to improve maintenance operations of facility equipment

Economies based on product-centric models have considerably shifted towards service-oriented solutions such as Product-Service Systems (PSSs). Facilities and properties are no exception where maintenance operations and activities play an essential role in their management. In this context, several tools are used to enhance the management performance of those facilities. Nevertheless, only a few studies have investigated these topics while contemplating a shift from product-centered approaches to service-based models. The following study adopts a Building-Information Modeling (BIM) approach in a PSS environment to enhance the maintenance operations of facility-related equipment. In detail, a maintenance organization and management framework is constructed through the implementation of PSS-BIM integration. The study concerns the elevators of an existing structure where the framework is applied bringing forth the benefits that can be achieved notably in terms of reduced downtime, lower maintenance costs, and higher customer satisfaction. Despite the limitations of the intervention, the approach can be deemed as a reliable first step towards a more thorough PSS implementation in this sector.