The role of Artificial Intelligence in multi-actor decision-making: a focus on human capital investments

This research project aims at contributing to the development of a human-centered methodology for the design of Multi-Actor Decision Support Systems (MADSS) based on Artificial Intelligence, moving beyond a purely technical viewpoint, and incorporating social and contextual dimensions of technological integration. In particular, the research focus is directed to provide a theoretical framework and practical guidelines for enhancing the user-centered design of a MADSS in the complex field of Investments in Human Capital, specifically within the context of organizational development. Starting from the Service Design Thinking process and leveraging the potential of Activity Theory, this thesis blends research and service design tools, within a theoretical model commonly employed in the study of interactions between individuals and technology. This approach opens up new perspectives for applied Social Psychology in the development of Decision Support Systems.