Logistic support for the improvement of the warranty management

Nowadays, providing a good post-purchase service has become extremely important then the efficiency of warranty management programs seems to be crucial. On these considerations, the paper deals with the problem of improving warranty management programs through logistic support planning. Starting from a reference framework for warranty management, the paper outlines the role that the logistic support can play in increasing process efficiency. In particular, different aspects are addressed, such as classification of system components, definition of repair levels and maintenance tasks. The presented framework is referred to the military industry in which logistic support strategies are widely applied. Despite this, proposed methodology can be considered universally valid and easily applicable to different contexts.