Uncovering resilience abilities in maintenance teams for buildings with Functional Resonance Analysis Method

Building maintenance comprises a set of complex socio-technical activities, with many interacting agents. Traditional tools for safety management make the results of such evaluations distant from real situations. Resilience Engineering (RE) argues that improvements in safety performance concern the ability to recognize and adapt to handle unanticipated perturbations. This study aims at increasing the understanding of everyday building maintenance activities for air conditioning systems to uncover resilience abilities developed by the maintenance team to deal with everyday challenges. The Functional Resonance Analysis Method (FRAM) has been applied to model these activities. The data collection comprised interviews and observations. As a contribution, this study outlined the potential of the FRAM model as the basis of an in-depth and systematic analysis of daily performance, highlighting resilience abilities aligned with RE principles.