Facility management deals with all activities that are not core business for a company and are consequently outsourced to specialized companies. Maintenance is a fundamental activity in facility management and it is often handled by Global Maintenance Services (GMS) where some maintenance activities are delegated by the company to service providers and are remunerated according to measurable results expressed as Key Performance Indicators. In this context, it would be desirable to have information systems trustable by all involved actors. In this paper, we discuss the design of a blockchain solution capable to support aGMSon-chain.Wefirst introduce the GMS concept and how it is related to the Principal-Agent relationship, and then we show a reference architecture to implement GMS on-chain. We discuss a use case and a proof-of-concept of on-chain GMS in a hospital showing how smart contracts and oracles can be used in this context. We finally discuss the main legal and managerial implications of the proposed approach.

On-chain global maintenance services: technical, legal and managerial implications / Vitaletti, Andrea; Pizzonia, Maurizio; Zecchini, Marco; Pennino, Diego; ESPOSITO DE FALCO, Salvatore; Pacileo, Francesco; Bellini, Alessandro; Bonifacio, Antonio; Sardanelli, Domenico; Vito and Simone Naldini, Pietro. - In: INTERNATIONAL JOURNAL OF PARALLEL, EMERGENT AND DISTRIBUTED SYSTEMS. - ISSN 1744-5760. - (2023), pp. 2-13. [10.1080/17445760.2023.2192933]

On-chain global maintenance services: technical, legal and managerial implications

Andrea Vitaletti;Maurizio Pizzonia;Marco Zecchini;Salvatore Esposito De Falco;Francesco Pacileo;Domenico Sardanelli;
2023

Abstract

Facility management deals with all activities that are not core business for a company and are consequently outsourced to specialized companies. Maintenance is a fundamental activity in facility management and it is often handled by Global Maintenance Services (GMS) where some maintenance activities are delegated by the company to service providers and are remunerated according to measurable results expressed as Key Performance Indicators. In this context, it would be desirable to have information systems trustable by all involved actors. In this paper, we discuss the design of a blockchain solution capable to support aGMSon-chain.Wefirst introduce the GMS concept and how it is related to the Principal-Agent relationship, and then we show a reference architecture to implement GMS on-chain. We discuss a use case and a proof-of-concept of on-chain GMS in a hospital showing how smart contracts and oracles can be used in this context. We finally discuss the main legal and managerial implications of the proposed approach.
2023
maintanance; blockchain; oracle; smart contract; sensors; legal implications; managerial implications
01 Pubblicazione su rivista::01a Articolo in rivista
On-chain global maintenance services: technical, legal and managerial implications / Vitaletti, Andrea; Pizzonia, Maurizio; Zecchini, Marco; Pennino, Diego; ESPOSITO DE FALCO, Salvatore; Pacileo, Francesco; Bellini, Alessandro; Bonifacio, Antonio; Sardanelli, Domenico; Vito and Simone Naldini, Pietro. - In: INTERNATIONAL JOURNAL OF PARALLEL, EMERGENT AND DISTRIBUTED SYSTEMS. - ISSN 1744-5760. - (2023), pp. 2-13. [10.1080/17445760.2023.2192933]
File allegati a questo prodotto
File Dimensione Formato  
DeFalco_Chain_2023.pdf

solo gestori archivio

Tipologia: Versione editoriale (versione pubblicata con il layout dell'editore)
Licenza: Tutti i diritti riservati (All rights reserved)
Dimensione 2.82 MB
Formato Adobe PDF
2.82 MB Adobe PDF   Contatta l'autore

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11573/1678488
Citazioni
  • ???jsp.display-item.citation.pmc??? ND
  • Scopus 0
  • ???jsp.display-item.citation.isi??? 0
social impact