Surfing across industrial revolutions. A resilient sensemaking perspective on innovation

Employing the sensemaking perspective, this paper aims to study the relationship between social innovation and resilience. The study highlights how sensemaking of social innovation is a process that takes place within existing social and economic representations. This study has a qualitative nature and is based on multiple case studies, which is the methodology best suited to highlight the drivers of social phenomena in specific socioeconomic contexts and which characteristics they manifest. The paper contributes to the literature along three different lines. First, it describes social innovation as the resilient outcome of sensemaking or the result of a capacity for collective reorganization following environmental, political, economic, and social disruptions. Second, it provides policymakers with a model to use to establish the intensity of social pressure and the openness of baseline social representations to change. Third, it allows policymakers to jointly observe and analyze the relationship between social representation and economic representation, highlighting the central role of firms in achieving social innovation. Although this paper presents the findings of a wide theoretical analysis, the developed model needs to be empirically tested by firms and policymakers.