Influencing social enterprise resilience by intellectual capital and the contribution of female leadership: insights from the Italian context

Purpose – This paper aims to verify which intangible assets attributable to intellectual capital (IC) influence the anti-cyclical nature and the resilience of social enterprises (SEs) during systemic crises and whether these factors take on particular connotations in female-run SEs. Design/methodology/approach – A qualitative methodology based on multiple case studies is used to answer the research questions. A set of SEs operating in the catering sector is analyzed. The analysis is carried out by in-depth interviews with male and female managers of SEs to understand which resilience IC factors were most activated during full emergency and recovery stages. Findings – The results confirm the anti-cyclical nature of SEs and their resilience to systemic crises. No distinct differences emerge between female andmale SEs. Concerning the IC, relational capital (RC) is the most relevant intangible asset for small andmedium-sized SEs. Internal and external relations support them during the crisis and the consolidation of trusted ties, formal and informal, external and internal, favor the Recovery. The RC is a crucial resource even in bigger SEs, but some differences are detected concerning the smaller ones. In the smaller SEs, informal relations prevail, while formal relations prevail in the larger ones, particularly with institutions. Furthermore, the RC is the sole or primary resource in the smaller SEs, while the bigger SEs can count on more varied intangible resources. Originality/value – This study offers an original contribution to studies on IC by focusing on the factors little analyzed by existing studies: (1) SE management, (2) the contribution of IC to the resilience of nonprofit-oriented enterprises and (3) the search for elements of differentiation between SEs with male and female leadership.