Towards a framework for definition of enterprise safety indicators

Safety of enterprises, as well as socio-technical systems in general, is due to several factors and can be considered an emergent property, depending on non-linear and symbiotic interactions between humans and technical systems taking places in collaborative business processes. The safety-II perspective promotes assessing and gathering meaningful knowledge about normal work, and its effect on safety and productivity. We aim at providing a support to this activity, proposing a three-phases framework for the definition of indicators on enterprise safety performance. This framework includes collection of knowledge on work-as-imagined (WAI) business processes, ontology-based modelling of work-as-done (WAD) business processes and some guidelines to define indicators taking into account the actual needs and implicit knowledge of sharp-end operators by means of the Functional Resonance Analysis Method (FRAM).