Design for Human-System Interaction in the Healthcare Context through Cognitive Ergonomics

This article explores collaborative research in the fields of user experience and design for healthcare. In particular, it explores methods of cognitive ergonomics to apply them to the analysis of best practices in design for healthcare. Specifically, the interest lies in analyzing cognitive aspects of interaction and the way it impacts user experience with various categories of healthcare products. These products were categorized based on the research on future trends in healthcare, consumer behaviors, and design of medical devices. The methods applied to analyzing best practices were developed based on the literature review on cognitive ergonomics and adapted to industrial design practice. The aim of the analysis was to test the new method, described in the article, on the identified categories of medical products and observe what the tangible elements of cognitive interaction are. The article concludes with presenting a canvas that visualizes the overall interaction process, highlighting the strengths and issues in the cognitive aspects of interaction.