Intelligence Augmentation (IA) in complex decision making. A new view of the vSa concept of relevance

Recent literature from the stream of the Viable Systems Approach (vSa) highlighs the need to shift from the concept of Artificial Intelligence (AI) to that of Intelligence Augmentation (IA) in complex decision making. IA is defined as an intelligence given by the integration and interaction between wise people and AI entities. More specifically, in the interpretative framework of the vSa Information Variety Model (IVM), IA qualifies the ability to approach a problem by changing the system’s Information Variety. To understand how this process occurs and its latent effects, it is useful to refer to the new interpretation of the vSa concept of relevance. Using this concept and the IVM, the paper illustrates how IA addresses the complexity of decision-making at the same time highlighting how interaction with AI determines a transformation of the structure and process of human thinking capability and how technology is becoming ever more critical for humans.