Studies have shown that the focus of Business Process Management (BPM) mainly lies on process discovery and process implementation & execution. In contrast, process analysis, i.e., the measurement of process performance, has been mostly neglected in the field of process science so far. However, in order to be viable in the long run, a process' performance has to be made evaluable. To enable this kind of analysis, the suggested approach in this idea paper builds upon the well-established notion of devil's quadrangle. The quadrangle depicts the process performance according to four dimensions (time, cost, quality and flexibility), thus allowing for a meaningful assessment of the process. In the course of this paper, a framework for the measurement of each dimension is proposed, based on the analysis of process execution data. A trailing example is provided that reflects the expressed concepts on a tangible realistic scenario.

Towards a data-driven framework for measuring process performance / Kis, Isa; Bachhofner, Stefan; Di Ciccio, C; Mendling, Jan. - 287:(2017), pp. 3-18. (Intervento presentato al convegno 18th International Conference on Business Process Modeling, Development and Support, BPMDS 2017 tenutosi a Essen; Germany) [10.1007/978-3-319-59466-8_1].

Towards a data-driven framework for measuring process performance

Di Ciccio C;
2017

Abstract

Studies have shown that the focus of Business Process Management (BPM) mainly lies on process discovery and process implementation & execution. In contrast, process analysis, i.e., the measurement of process performance, has been mostly neglected in the field of process science so far. However, in order to be viable in the long run, a process' performance has to be made evaluable. To enable this kind of analysis, the suggested approach in this idea paper builds upon the well-established notion of devil's quadrangle. The quadrangle depicts the process performance according to four dimensions (time, cost, quality and flexibility), thus allowing for a meaningful assessment of the process. In the course of this paper, a framework for the measurement of each dimension is proposed, based on the analysis of process execution data. A trailing example is provided that reflects the expressed concepts on a tangible realistic scenario.
2017
18th International Conference on Business Process Modeling, Development and Support, BPMDS 2017
business processes; devil’s quadrangle; process analytics
04 Pubblicazione in atti di convegno::04b Atto di convegno in volume
Towards a data-driven framework for measuring process performance / Kis, Isa; Bachhofner, Stefan; Di Ciccio, C; Mendling, Jan. - 287:(2017), pp. 3-18. (Intervento presentato al convegno 18th International Conference on Business Process Modeling, Development and Support, BPMDS 2017 tenutosi a Essen; Germany) [10.1007/978-3-319-59466-8_1].
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11573/1372959
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