In this paper, we propose to employ chatbots as an interface for open data published by organizations, specifically focusing on public administrations. Open data are especially useful in e-Government initiatives but their exploitation is currently hampered to end users by the lack of user-friendly access methods. On the other hand, current UX in social networks have made people used to chatting. Building on cognitive technologies, we prototyped a chatbot on top of the OpenCantieri dataset published by the Italian Ministero delle Infrastrutture e Trasporti, and we argue that such a model can be extended as a generally available access method to open data.
Accessing Government Open Data Through Chatbots / Porreca, Simone; Leotta, Francesco; Mecella, Massimo; Vassos, Stavros; Catarci, Tiziana. - 10544:(2017), pp. 156-165. (Intervento presentato al convegno 17th International Conference on Web Engineering, ICWE 2017 tenutosi a Rome; Italy) [10.1007/978-3-319-74433-9_14].
Accessing Government Open Data Through Chatbots
Leotta Francesco
;Mecella Massimo
;Vassos Stavros
;Catarci Tiziana
2017
Abstract
In this paper, we propose to employ chatbots as an interface for open data published by organizations, specifically focusing on public administrations. Open data are especially useful in e-Government initiatives but their exploitation is currently hampered to end users by the lack of user-friendly access methods. On the other hand, current UX in social networks have made people used to chatting. Building on cognitive technologies, we prototyped a chatbot on top of the OpenCantieri dataset published by the Italian Ministero delle Infrastrutture e Trasporti, and we argue that such a model can be extended as a generally available access method to open data.File | Dimensione | Formato | |
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