Background: Resilience Engineering is a paradigm for safety management that focuses on coping with complexity to achieve success, even considering several conflicting goals. Modern socio-technical systems have to be resilient to comply with the variability of everyday activities, the tight-coupled and underspecified nature of work and the nonlinear interactions among agents. At organizational level, resilience can be described as a combination of four cornerstones: monitoring, responding, learning and anticipating. Methods: Starting from these four categories, this paper aims at defining a semi-quantitative analytic framework to measure organizational resilience in complex socio-technical systems, combining the Resilience Analysis Grid (RAG) and the Analytic Hierarchy Process (AHP). Results: This paper presents an approach for defining resilience abilities of an organization, creating a structured domain-dependent framework to define a resilience profile at different levels of abstraction, to identify weaknesses and strengths of the system and thus potential actions to increase system’s adaptive capacity. An illustrative example in an anaesthesia department clarifies the outcomes of the approach. Conclusions: The outcome of the RAG, i.e. a weighted set of probing questions, can be used in different domains, as a support tool in a wider Safety-II oriented managerial action to bring safety management into the core business of the organization.
An analytic framework to assess organizational resilience / Patriarca, Riccardo; Di Gravio, Giulio; Costantino, Francesco; FALEGNAMI, ANDREA; Bilotta, Federico. - In: SAFETY AND HEALTH AT WORK. - ISSN 2093-7911. - STAMPA. - 9:3(2018), pp. 265-276.
|Titolo:||An analytic framework to assess organizational resilience|
PATRIARCA, RICCARDO (Corresponding author)
|Data di pubblicazione:||2018|
|Citazione:||An analytic framework to assess organizational resilience / Patriarca, Riccardo; Di Gravio, Giulio; Costantino, Francesco; FALEGNAMI, ANDREA; Bilotta, Federico. - In: SAFETY AND HEALTH AT WORK. - ISSN 2093-7911. - STAMPA. - 9:3(2018), pp. 265-276.|
|Appartiene alla tipologia:||01a Articolo in rivista|