CSR and ICT: new insights from the shear zones perspective

In line with the recent tendencies of limited natural resources, demographic development, dematerialization and digitalization, this chapter underlines the necessity of deepening the role Information and Communication Technologies (ICTs) play for Corporate Social Responsibility (CSR) challenges. In fact, due to the diffuse integration of ICT into most of people’s and firms’ daily activities, companies cannot neglect the role of ICT in shaping CSR strategies. Hence, ICT has the potential to support the three main aspects of sustainable development: people, profit and planet, which can be found in the so-called Triple Bottom Line approach (TBL). However, the role of ICTs in supporting the Shear Zones between the abovementioned lines, still counts a lack of contribution. Through a systematic analysis of the literature, the chapter affords insights for a further advance, compared to the extant literature, as the content analysis provides a description of how ICT support the sub-dimensions included in the three Shear Zones.