Hirschman has repeatedly stated that Voice is better than Exit as citizens or clients response to dissatisfaction with the service provided by organizations of various nature. He also maintained that all too often Exit was preferred to Voice and the negative result would be that services of worse quality will be supplied in the system as a whole. This paper shows that the use of exit when Voice would be more efficient is not as general as Hirschman seemed to imply but it can arise under well- specified circumstances.
Efficient institutions. The role of exit and voice / Franzini, Maurizio. - (2016), pp. 197-215. [10.1108/S0743-41542016000034B015].
Efficient institutions. The role of exit and voice
FRANZINI, MAURIZIO
2016
Abstract
Hirschman has repeatedly stated that Voice is better than Exit as citizens or clients response to dissatisfaction with the service provided by organizations of various nature. He also maintained that all too often Exit was preferred to Voice and the negative result would be that services of worse quality will be supplied in the system as a whole. This paper shows that the use of exit when Voice would be more efficient is not as general as Hirschman seemed to imply but it can arise under well- specified circumstances.| File | Dimensione | Formato | |
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