The definition of the conditions, methods and procedures for conducting post-occupancy detection and monitoring campaigns has over time become an indispensable intervention program for new buildings, simple or complex renovations, for work or residential environments, in the overall optics to optimize consumption, reduce energy waste and empower occupants. In 1989, Professor Fornell built the customer satisfaction index (CSI) through surveys and research. In the same year, the Swedish statistical office set up the first national customer satisfaction scale (SCSB), based on the CSI of Professor Fornell. Since then, many countries have introduced customer satisfaction assessment systems designed for their national conditions. This was underlined by the emergence of post-employment assessments (POEs) in the 1990s as an approach to address sick building syndrome (SBS) and occupant discomfort in the workplace. A review of the literature published by (Attia et al., 2018), indicates that the evolution of post-employment assessment has led to the creation of two procedural approaches or methodologies, namely: (1) Subjective or qualitative methods: Occupant polls, Interviews and Walkthroughs (2) Quantitative physical methods: IEQ measurements in situ and Audit for energy and water monitoring. Through the STSM action of COST RESTORE at the Universitè Catholique de Louvain - (BE) a training program was put into practice to define the methodologies, the available tools and technologies. This document aims to clarify and describe the main methodologies (questionnaires and surveys), currently applied to POEs, the world's most recognized environmental protocols and scientific measurement tools, selecting and cataloging over 50 papers through the definition of keywords and authors of reference, thus providing a contribution for the countries involved in the COST RESTORE action.
/ Giampaoletti, Marco. - (2019).
Marco Giampaoletti
Primo
Writing – Original Draft Preparation
2019
Abstract
The definition of the conditions, methods and procedures for conducting post-occupancy detection and monitoring campaigns has over time become an indispensable intervention program for new buildings, simple or complex renovations, for work or residential environments, in the overall optics to optimize consumption, reduce energy waste and empower occupants. In 1989, Professor Fornell built the customer satisfaction index (CSI) through surveys and research. In the same year, the Swedish statistical office set up the first national customer satisfaction scale (SCSB), based on the CSI of Professor Fornell. Since then, many countries have introduced customer satisfaction assessment systems designed for their national conditions. This was underlined by the emergence of post-employment assessments (POEs) in the 1990s as an approach to address sick building syndrome (SBS) and occupant discomfort in the workplace. A review of the literature published by (Attia et al., 2018), indicates that the evolution of post-employment assessment has led to the creation of two procedural approaches or methodologies, namely: (1) Subjective or qualitative methods: Occupant polls, Interviews and Walkthroughs (2) Quantitative physical methods: IEQ measurements in situ and Audit for energy and water monitoring. Through the STSM action of COST RESTORE at the Universitè Catholique de Louvain - (BE) a training program was put into practice to define the methodologies, the available tools and technologies. This document aims to clarify and describe the main methodologies (questionnaires and surveys), currently applied to POEs, the world's most recognized environmental protocols and scientific measurement tools, selecting and cataloging over 50 papers through the definition of keywords and authors of reference, thus providing a contribution for the countries involved in the COST RESTORE action.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
