The increasingly use of social online services has contributed to raising interest in studying a renewed active contribution of individuals to business develop-ment processes and value creation. As in knowledge-based organizations the phenomenon of value creation refers to intangible assets, in this study we apply a validated refined framework for intellectual capital (IC) analysis. According-ly, IC can be grouped into three dimensions: a) human capital (HC); b) structur-al capital (SC); and c) relational capital (RC). Because of their characteriza-tions, Communities represent a privileged place for IC analysis on an individual and collective level. The unit of analysis of our integrated step-by-step method-ology are two online communities of practice (CoPs), operating within one of the most important Italian telecommunication company (TIM S.p.A.). As a re-sult of their empirical investigation, this integrated approach is able to provide both academics and practitioners with an effective tool for assessing intellectual capital and its related dimensions.
Best paper award / Meret, Chiara; Iannotta, Michela; Giacomelli, Desiree; Gatti, Mauro; Sirolli, Ida. - (2018).
Best paper award
chiara meret
Primo
;michela iannotta;desiree giacomelli;mauro gatti;
2018
Abstract
The increasingly use of social online services has contributed to raising interest in studying a renewed active contribution of individuals to business develop-ment processes and value creation. As in knowledge-based organizations the phenomenon of value creation refers to intangible assets, in this study we apply a validated refined framework for intellectual capital (IC) analysis. According-ly, IC can be grouped into three dimensions: a) human capital (HC); b) structur-al capital (SC); and c) relational capital (RC). Because of their characteriza-tions, Communities represent a privileged place for IC analysis on an individual and collective level. The unit of analysis of our integrated step-by-step method-ology are two online communities of practice (CoPs), operating within one of the most important Italian telecommunication company (TIM S.p.A.). As a re-sult of their empirical investigation, this integrated approach is able to provide both academics and practitioners with an effective tool for assessing intellectual capital and its related dimensions.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
